Privacy Policy

Information We Collect

We gather information that enables us to provide, maintain, and improve our gaming services. This includes details you supply directly when registering an account, making transactions, or contacting our support team. Typical information includes your full name, date of birth, email address, residential address, telephone number, and payment details.

In addition to data provided by you, we automatically collect certain technical information whenever you visit our platform. This may encompass your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We use this technical data to understand user behaviour, maintain security, and optimise the overall experience.

How We Use Your Information

Your personal data allows us to create and manage your gaming account, process deposits and withdrawals, verify your identity as required by law, and prevent fraudulent activity. We also use the information to deliver customer support, send important service notifications, and, where you have given consent, provide personalised offers and marketing communications.

Analysis of usage patterns helps us enhance our games, develop new features, and ensure the platform remains fair, safe, and enjoyable for all players. We only use your data for purposes that are necessary and proportionate to these objectives.

Sharing and Disclosure

We may share your information with carefully selected third parties who assist in delivering our services. These include payment processors, identity verification providers, anti-fraud agencies, and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur when required by law, regulatory authorities, or licensing bodies, particularly in connection with anti-money laundering, responsible gambling, or other legal investigations. We do not sell your personal data to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enable essential functions such as account login, game performance, and session management. Analytical cookies help us understand how visitors interact with the platform so we can make improvements.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the site and the quality of your experience.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These measures include encryption of sensitive information, secure servers, and regular security reviews.

While we strive to maintain the highest standards of protection, no system can guarantee complete security. You are also responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate information corrected, and, in certain circumstances, to request erasure or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer personal data to such parties, we ensure appropriate safeguards are in place, including contractual commitments that meet the standards required by data protection law.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice or to comply with legal and regulatory obligations. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this notice from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

If you have any questions or concerns regarding our use of your personal data, please contact our support team through the channels provided on our website.